At Primity Medical: Pharmacy & Clinic, we are dedicated to providing the highest standards of care and service to all our patients. We welcome all feedback, including compliments, suggestions, and complaints as it plays a vital role in helping us enhance the quality of our services.Every concern raised is taken seriously. We aim to handle all feedback promptly, fairly, and in strict confidence, in accordance with our responsibilities as a registered distance-selling pharmacy.

How to Contact Us

You can provide feedback or make a complaint using any of the following methods:

• Email: info@primity.co.uk
• Telephone: 01509734217
• Post: Primity Medical: Pharmacy & Clinic, Unit 11, Ark Business Centre, Meadow La Ind Est/Gordon Rd, Loughborough LE11 1JP

When contacting us, please include your name, contact details, and as much relevant information as possible to assist us in responding appropriately.

Our Procedure

• We will acknowledge all complaints within 3 working days of receipt.
• A full response will be provided within 20 working days wherever possible.
• If further time is required to investigate, we will keep you informed of progress.

All feedback is handled confidentially, and your care will not be affected in any way as a result of raising a concern.

If You Are Not Satisfied

If you are dissatisfied with the outcome of your complaint, you may escalate the matter to one of the following bodies:

General Pharmaceutical Council (GPhC)
Website: www.pharmacyregulation.org
Telephone: 020 3713 8000

NHS England (for NHS-related matters)
Email: england.contactus@nhs.net
Telephone: 0300 311 22 33

We are committed to ensuring that all concerns are handled with professionalism and courtesy and thank you for helping us maintain high-quality care.