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Privacy Policy Primity Medical

Professional pharmaceutical care delivered with modern elegance and expertise

Privacy Notice

Our Contact Details

Name: Primity Medical: Pharmacy & Clinic

Address: Primity Medical: Pharmacy & Clinic, Unit 11, Ark Business Centre, Meadow La Ind Est/Gordon Rd, Loughborough LE11 1JP

Phone Number: 01509734217

E-mail: info@primity.co.uk

The Type of Personal Information We Collect

We currently collect and process the following information:

Personal Identifiers, Contacts and Characteristics

  • Your name
  • Gender
  • Date of birth
  • Religious beliefs, Ethnicity and Sex
  • Billing and delivery address
  • Orders, receipts
  • E-mail address
  • Telephone number
  • Financial and billing information (including your payment card information if you pay for any order by credit or debit card)
  • NHS number
  • Next of kin and contact details

Medical and Health Information

  • Records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy
  • Details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”)
  • Other details and notes about your health and medical treatment
  • Results and images of your tests and diagnosis
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives
  • Any other services we provide to you, for example, a flu, covid, travel vaccinations, etc
  • Your image which may be recorded on CCTV. Clear and visible signs will be on the premises to advise you where CCTV monitoring is taking place. We may review CCTV footage for a number of reasons, for example, if there is reasonable suspicion of a criminal offence having been committed or if we are required to do so by law.

Who Do We Share Your Personal Data With?

  • NHS or GP surgery upon request
  • Postal services and couriers – for typical business purposes, to deliver prescriptions by post, and to send your prescription scrip to the NHS (where a physical prescription is received)
  • Third party content processors – for example, to deliver our health advice and information about our products and services to you (e.g. an email delivery service), or to collect reviews from our patients
  • Dispensing appliance contractors – where your prescription is for a medical appliance (e.g. colostomy bags, medical thermometers, pacemakers) we will pass your prescription, and the personal data on it, to our third party appliances contractor
  • Law Enforcement Agencies (LEA) – where we are required to do so by law, we will release personal data to LEA’s (e.g. the police). This will most likely be for the detection or prevention of crime, or to exercise or defend a legal claim
  • Regulators – it may be necessary to share personal data at the request of applicable regulators, such as the General Pharmaceutical Council (GPhC). Where possible, we will ensure that only the minimal amount of relevant information is disclosed and that data is securely deleted once no longer required

Purpose of Processing Data

  • Provide quality healthcare to you as a patient/user of our services
  • Have all the information necessary for assessing your needs and for making decisions with you about your care
  • Confirm your identity to provide our services
  • Assess the quality of care we give you and provide to others
  • Ensure we can properly investigate if you and your family have a concern or a complaint about your healthcare
  • Ensure we meet our statutory and legal obligations under the Health and Social Care Act 2016
  • To protect the health of the public and to help us manage the NHS
  • To protect staff, patients visitors and Trust property (CCTV Images)

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent. You are able to remove your consent at any time.
  • (b) We have a contractual obligation.
  • (c) We have a legal obligation.
  • (d) We have a vital interest.
  • (e) We need it to perform a public task.
  • (f) We have a legitimate interest.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.

Our guiding principle is that we process your records in strict confidence.

How We Store Your Personal Information

Your information is retained in compliance with the Records Management Code of Practice for Health and Social Care 2016 which details retention periods for your records.

Currently we keep:

  • Adult health records for a minimum of eight years
  • Maternity records for a minimum of 25 years
  • Children’s records until their 26th birthday
  • CCTV images for 28 days from the day of capture
  • A paper copy of your prescription for a minimum of 2 years (this may increase dependent upon the classification of the medicines supplied against that prescription)

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restrict processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Primity Medical: Pharmacy & Clinic.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s Address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk